In-Office Client Experience Concierge (Receptionist)

H&R Block, Inc.

Cahokia (IL)

On-site

USD 21,000 - 37,000

Part time

3 days ago

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Benefits offered by this job

Competitive pay

Comprehensive benefits

Life-long learning

Job summary

H&R Block, Inc. in Cahokia, IL is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients, manage check-in and scheduling, and support daily office operations with a team of tax professionals.

This in-person role offers training and potential growth into tax preparation or leadership, with availability to work evenings and weekends during tax season, while handling documents with confidentiality. The position emphasizes a professional client experience.

Qualifications

Experience in fast-paced, client-centric environments.
Strong interpersonal and professional communication.
Ability to multitask and manage competing priorities.
Organizational skills with attention to detail.
Experience with basic computer programs and scheduling systems.
Availability to work evenings and weekends during tax season.

Responsibilities

Greet clients warmly and serve as the face of the office.
Answer calls, schedule appointments, and match clients with tax professionals.
Manage client check-in and intake, including document scanning and organization.
Maintain office cleanliness and organization.
Collaborate with tax professionals to support daily operations.
Handle sensitive client information with confidentiality and care.