In-Office Client Concierge & Receptionist

H&R Block, Inc.

Mississippi

On-site

USD 26,000 - 38,000

Full time

2 days ago

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Job summary

H&R Block, Inc. is seeking a Client Service Professional / Receptionist to be the welcoming face of the office.

This in-person role manages client scheduling, supports daily operations, and collaborates with tax professionals to ensure a smooth client experience. The position requires strong interpersonal skills, multitasking ability, and a professional demeanor, with availability for evenings and weekends during tax season.

Qualifications

Experience in fast-paced, client-centric environments.
Strong interpersonal and communication skills for collaborating with the team and serving clients professionally.
Ability to multitask and manage competing priorities throughout the day.
Organizational skills with attention to detail and follow-through.
Comfort using basic computer programs and scheduling systems.
Availability to work evenings and weekends during tax season.

Responsibilities

Greet clients warmly and create a welcoming, professional first impression as the face of the office.
Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
Manage client check-in and intake processes, including scanning and organizing documents.
Maintain office organization and cleanliness to support a smooth, professional client experience.
Collaborate with tax professionals and team members to ensure seamless daily operations.
Handle sensitive client information with confidentiality, discretion, and care.