In-Office Client Concierge & Scheduler

H&R Block, Inc.; Marked Tree (AR); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face for clients.

This in-person role involves greeting clients, handling check-in, scheduling, and coordinating with tax professionals to deliver a smooth client experience. Ideal candidates will have strong interpersonal and communication skills, be able to multitask, and maintain organization while assisting during tax season evenings and weekends.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Scheduling

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face for clients.

This in-person role involves greeting clients, handling check-in, scheduling, and coordinating with tax professionals to deliver a smooth client experience. Ideal candidates will have strong interpersonal and communication skills, be able to multitask, and maintain organization while assisting during tax season evenings and weekends.