In-Office Assistant Community Manager - Leasing & Compliance

The Community Builders, Inc.; Boston (MA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

12 Paid Holidays & PTO accruals

Employer contributions to Health Saves

Company paid Life & Disability

403(b) retirement plan with company 16

Commuter/parking and FSA

Employee Assistance Program

Job summary

The Community Builders, Inc. is seeking an Assistant Community Manager in Boston, MA to support leasing, compliance and resident services.

This in‑office role focuses on maximizing occupancy, processing re-certifications, and maintaining accurate resident ledgers while delivering exceptional customer service. Responsibilities include conducting on-site visits, coordinating with the Community Manager, supervising leasing activities and ensuring adherence to Tenant Selection Plan and federal

Qualifications

• College degree or 3+ years in a progressive career path in residential property management, hotel, hospitality or retail management.
• 2+ years of experience in property management, hotel, hospitality or retail.
• Knowledge of regulatory programs, policies and federal housing laws.
• Strong MS Word, Excel, Outlook and Yardi or similar software experience.
• PSI experience preferred.

Responsibilities

• Assists with daily site operations and communicates with the Community Manager and staff.
• Answer calls promptly and provide high level customer service.
• Schedule appointments and conduct in-person visits as needed.
• Listen to resident requests and refer as appropriate.
• Develop relationships with residents to understand needs and build trust.
• Monitor and support occupancy, renewals and re-certifications to meet occupancy goals.
• Prepare re-certifications, leasing applications, verifications and reports.
• Screen applicants to ensure compliance with Tenant Selection Plan and HUD guidelines.
• Maintain awareness of market conditions and update market analyses quarterly.
• Enter and code invoices, post rents, deposits and keep ledgers accurate.

Skills

Customer service

Occupancy management

Tenant screening

Office administration

Education

College degree or 3+ years in Residential Property Management, Hotel, Hospitality or Retail Management

Tools

Yardi

MS Office (Word/Excel/Outlook)

Job description

The Community Builders, Inc. is seeking an Assistant Community Manager in Boston, MA to support leasing, compliance and resident services.

This in‑office role focuses on maximizing occupancy, processing re-certifications, and maintaining accurate resident ledgers while delivering exceptional customer service. Responsibilities include conducting on-site visits, coordinating with the Community Manager, supervising leasing activities and ensuring adherence to Tenant Selection Plan and federal