Assistant Community Manager

Northland

Quincy (MA)

On-site

USD 38,572 - 42,705

Full time

14 days+

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Benefits offered by this job

Base Compensation: $28.00 - $31.00 per hour

Competitive Bonus Structure

401(k) + Company Match

Medical, Dental, & Vision Insurance

Generous PTO

Employee Apartment Discounts

Employee Assistance Program

Educational & Vocational Assistance

Job summary

A real estate management company is seeking an experienced Assistant Community Manager to support daily operations at a vibrant community in Quincy, MA. The role involves supervising staff, ensuring compliance with policies, overseeing rent collection, and managing the operating budget. Ideal candidates have at least two years of experience in customer-facing roles, particularly in hospitality or property management, and possess strong communication skills. This position offers competitive hourly pay and benefits including medical insurance and 401(k) matching.

Qualifications

Two years of experience in a sales or customer-facing role is required.
Hospitality or property management experience is strongly preferred.
Ability to work collaboratively with staff, residents, and vendors.

Responsibilities

Monitor and enforce compliance with company policies and procedures.
Supervise leasing and maintenance staff in the absence of the manager.
Oversee rent collection and delinquency processes.
Manage profitability and cost control.

Skills

Communication skills

Multitasking

Customer service

Job description

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About the Community

Highlands at Faxon Woods is a 196-unit well-appointed community located in Quincy, MA. Residents enjoy many amenities, including free shuttle services to and from Quincy Center, a state-of-the‑art fitness center, library, and clubhouse.

About the Role

Northland is seeking an Assistant Community Manager to support the Community Manager with day‑to‑day operations. The Assistant Manager monitors and enforces compliance with all company policies, assists with supervising leasing and maintenance staff in the manager’s absence, and oversees rent collection and delinquency. In collaboration with the Community Manager, the Assistant Manager will also manage profitability, cost control, and the operating budget. The role requires proactive management of any concerns escalated to management to provide the best living experience for residents.

Responsibilities

The Assistant Manager will:

Monitor and enforce compliance with company policies and procedures.
Supervise leasing and maintenance staff in the absence of the manager.
Oversee rent collection and delinquency processes.
Manage profitability and cost control, maintaining the operating budget.
Proactively manage any concerns escalated to management.

Qualifications & Requirements

At least two years of experience in a sales or customer‑facing role is required; hospitality or property management experience is strongly preferred.
Ability to multitask and manage time effectively while meeting deadlines.
Strong communication skills and ability to work collaboratively with staff, residents, and vendors.
Weekend shifts may be required for this role and will be discussed in the interview process.
Travel may be required to assist other properties or attend training classes.
May be required to operate a golf cart to travel around the property.

Physical Requirements

Must be able to stand, walk, and/or sit for extended periods, climb, bend, and squat.
Must be able to occasionally push, pull, lift, and carry weights up to 50 pounds.
Must be able to work inside and outside in all weather conditions.

Benefits Highlights