In-Home Tech Trainer & Installer

CaptionCall, LLC; Staunton (VA); On-site; USD 21,000 - 30,000; Part time

Job summary

Sorenson Communications is seeking a caring Installer/Trainer to help customers in their homes across Staunton, VA. This part-time role involves hands-on installation, training on CaptionCall features, and promoting the service to expand access for people with hearing loss.

The position requires high school diploma or GED, basic computer skills, and the ability to drive and travel up to 25% for local installs and events. Evening and weekend availability may be needed to accommodate customers.

Qualifications

• Provide excellent customer service.
• Ability to effectively communicate in English through reading, writing, speaking and listening.
• Ability to drive and travel for local installations and events.
• Flexible schedule including evenings and weekends as needed.

Responsibilities

• Install and troubleshoot CaptionCall phones.
• Courteously train customers on how to use the phone and its features.
• Promote the CaptionCall service.
• Create lead generation activities and generate referrals.
• Attend and participate in trade shows and other corporate events as assigned.
• Recruit and refer potential Installer/Trainer candidates to aid and support local installations and events.
• Complete service calls as assigned.
• Accurately maintain customer records.
• Complete required reports and submit invoices and feedback on customer interactions.
• Retrieve and clean phones of former customers.
• Maintain adequate inventory of equipment and supplies in order to service customers.
• Adapt to new responsibilities as necessary.

Skills

Customer service

English communication

Driving

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Sorenson Communications is seeking a caring Installer/Trainer to help customers in their homes across Staunton, VA. This part-time role involves hands-on installation, training on CaptionCall features, and promoting the service to expand access for people with hearing loss.

The position requires high school diploma or GED, basic computer skills, and the ability to drive and travel up to 25% for local installs and events. Evening and weekend availability may be needed to accommodate customers.