CaptionCall Installer & Training Specialist

Sorenson Communications, LLC; Staunton (VA); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

Sorenson Communications, LLC is seeking an Installer/Trainer to visit customers’ homes and train them on CaptionCall phones. This part-time role involves hands-on installation, troubleshooting, and in-person coaching to help users connect with the world.

The position emphasizes customer service, independence, and flexible scheduling, with opportunities for growth as you support local installations and events in the Staunton area.

Qualifications

• Provide excellent customer service.
• Ability to effectively communicate in English through reading, writing, speaking and listening.
• Willingness to travel and drive as needed.
• Ability to tailor to the unique needs of individual customers.

Responsibilities

• Install and troubleshoot CaptionCall phones.
• Courteously train customers on how to use the phone and its features.
• Promote the CaptionCall service.
• Create lead generation activities and generate referrals.
• Attend and participate in trade shows and other corporate events as assigned.
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business.
• Recruit and refer potential Installer/Trainer candidates to aid and support local installations and events.
• Complete service calls as assigned.
• Accurately maintain customer records.
• Complete required reports and submit invoices and feedback on customer interactions.
• Retrieve and clean phones of former customers.
• Maintain adequate inventory of equipment and supplies in order to service customers.
• Adapt to new responsibilities as necessary.
• Other duties as assigned.

Skills

Customer service

English communication

Interpersonal skills

Time management

Education

High School Diploma or GED

Tools

Computer basics

Job description

Sorenson Communications, LLC is seeking an Installer/Trainer to visit customers’ homes and train them on CaptionCall phones. This part-time role involves hands-on installation, troubleshooting, and in-person coaching to help users connect with the world.

The position emphasizes customer service, independence, and flexible scheduling, with opportunities for growth as you support local installations and events in the Staunton area.