Home Tech Installer & Trainer | Flexible Hours & Growth

Sorenson Communications; Effingham (IL); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

Mileage Reimbursement

Tablet Provided

Phone Provided

Growth Opportunities

Job summary

Sorenson Communications is hiring an Installer/Trainer to train customers in using CaptionCall phones at clients’ homes. This full-time role involves hands-on installation, troubleshooting, and delivering excellent service with a focus on accessibility for individuals with hearing loss.

Travel is less than 25%, with some evenings/weekends required. A High School Diploma or GED is required, and growth opportunities exist within the organization.

Qualifications

• Provide excellent customer service.
• Ability to communicate effectively in English (reading, writing, speaking, listening).
• Willingness to work evenings and weekends as needed.
• Must be able to travel for site visits and trainings.
• Reliable, organized and punctual; able to adapt to changing environments.

Responsibilities

• Install and troubleshoot CaptionCall phones.
• Courteously train customers on how to use the phone and features.
• Promote the CaptionCall service to customers.
• Assist Outreach Specialist with lead generation as needed.
• Support broader CaptionCall activities and suggest ways to expand reach.
• Meet or exceed installer/trainer goals set by management.
• Complete service calls and maintain customer records.

Skills

Customer service

English communication

Evenings/weekends

Travel by air

Reliable and punctual

Adaptability

Education

High School Diploma or GED

Job description

Sorenson Communications is hiring an Installer/Trainer to train customers in using CaptionCall phones at clients’ homes. This full-time role involves hands-on installation, troubleshooting, and delivering excellent service with a focus on accessibility for individuals with hearing loss.

Travel is less than 25%, with some evenings/weekends required. A High School Diploma or GED is required, and growth opportunities exist within the organization.