In-Home Smart Security Consultant & Install Expert

ADT; Morrisville (NC); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Short- and long-term disability, life

Paid time off

Career growth opportunities

Flexible work schedule

Job summary

ADT Security Services is seeking a Smart Home Consultant to guide residential customers in designing a protective home setup. You will blend hands-on installation with consultative sales, helping clients understand how security, IoT devices, and smart home products work together.

You will activate systems and educate customers on features and the app. You will perform in-home assessments, recommend tailored solutions, install devices, and ensure compatibility with existing setups while

Qualifications

• Must-have: high school diploma or equivalent.
• Strong customer-focused communication skills.
• Technical aptitude with smart devices and home networks.
• Ability to install and configure IoT devices and security hardware.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer-focused communication

Technical aptitude

IoT installations

Sales guidance

Education

High school diploma or equivalent

Tools

Smart home devices setup

Job description

ADT Security Services is seeking a Smart Home Consultant to guide residential customers in designing a protective home setup. You will blend hands-on installation with consultative sales, helping clients understand how security, IoT devices, and smart home products work together.

You will activate systems and educate customers on features and the app. You will perform in-home assessments, recommend tailored solutions, install devices, and ensure compatibility with existing setups while