In-Home Smart Home Consultant | Sales & Install

ADT; Ohio; Presencial; USD 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

401(k) with company match

Tuition reimbursement

Disability, life insurance, and well‑l

Paid time off

Descripción de la vacante

ADT is seeking a Smart Home Consultant to guide residential customers in designing secure home setups. You will blend hands-on installation with consultative sales, educating customers on apps, features, and product integration to meet their goals.

The role includes in-home visits, setup of security devices, IoT products, and ongoing follow-up to ensure optimal performance and customer satisfaction.

Formación

• High school diploma or equivalent.
• Valid driver’s license with clean driving record; location-based licensing may be required.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and IoT.
• Ability to design and set up home security systems and networks.

Responsabilidades

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Conocimientos

Customer communication

Technical aptitude

Problem solving

Adaptability

Sales/upsell awareness

Driving

Educación

High school diploma or equivalent

Descripción del empleo

ADT is seeking a Smart Home Consultant to guide residential customers in designing secure home setups. You will blend hands-on installation with consultative sales, educating customers on apps, features, and product integration to meet their goals.

The role includes in-home visits, setup of security devices, IoT products, and ongoing follow-up to ensure optimal performance and customer satisfaction.