In-Home Smart Home Consultant & Installer

ADT; Columbus (OH); On-site; USD 35,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Tuition reimbursement

Short- and long-term disability, life,

Paid time off

Company vehicle provided

Job summary

ADT is hiring a Smart Home Consultant to guide residential customers in designing a home security and IoT setup. You’ll blend hands-on installation with consultative sales, helping customers understand how security devices, cameras, and smart home products work together.

You’ll activate systems, educate customers on our app and features, and ensure each solution fits their unique needs while delivering exceptional service and ongoing support.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and clean driving record; location-based licensing may apply.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support their safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10+ pounds, and work indoors/outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments
• Recommend smart home and security solutions based on customer goals
• Install and activate security hardware, cameras, IoT devices, and smart home products
• Integrate new products with the customer’s existing setup
• Troubleshoot and resolve technical questions
• Complete customer onboarding and product education
• Build long‑term customer confidence through proactive support
• Identify upsell opportunities that strengthen home protection

Education

High school diploma or equivalent

Job description

ADT is hiring a Smart Home Consultant to guide residential customers in designing a home security and IoT setup. You’ll blend hands-on installation with consultative sales, helping customers understand how security devices, cameras, and smart home products work together.

You’ll activate systems, educate customers on our app and features, and ensure each solution fits their unique needs while delivering exceptional service and ongoing support.