In-Home Smart Security Consultant

ADT; Miami (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Tuition reimbursement

Disability insurance

Life insurance

Well-being benefits

Paid time off

Job summary

ADT is seeking a Smart Home Consultant to guide residential customers in designing and implementing security and smart home systems. You will blend hands-on installation with consultative sales, guiding customers from product selection to activation.

You will educate customers on the ADT app, coordinate with the Field Operations team, and ensure solutions fit each home’s needs. This role combines field work with upsell opportunities and ongoing support.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and clean driving record; licensing may be needed.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10+ pounds, and work indoors/outdoors.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long‑term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer-focused communication

Technical aptitude

Ability to learn new tools

Physical ability to lift 10+ lbs

Education

High school diploma or equivalent

Tools

Smart home devices

Home networking basics

Job description

ADT is seeking a Smart Home Consultant to guide residential customers in designing and implementing security and smart home systems. You will blend hands-on installation with consultative sales, guiding customers from product selection to activation.

You will educate customers on the ADT app, coordinate with the Field Operations team, and ensure solutions fit each home’s needs. This role combines field work with upsell opportunities and ongoing support.