In-Home Smart Home & Security Consultant

ADT; Chattanooga (TN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Disability & life insurance

Paid time off

Career growth opportunities

Flexible work schedule

Job summary

ADT is seeking a Smart Home Consultant to guide residential customers in designing and installing a home security setup. You’ll blend hands-on installation with consultative sales, teaching customers how security, IoT devices, and smart home products work together to protect what they value most.

You will activate systems, educate customers on our app and features, and ensure the solution fits their unique needs.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and clean driving record; additional licensing may be needed based on location.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support their safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10+ pounds, and work indoors/outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer communication

Technical aptitude

Home network basics

Driver's license

Education

High school diploma or equivalent

Job description

ADT is seeking a Smart Home Consultant to guide residential customers in designing and installing a home security setup. You’ll blend hands-on installation with consultative sales, teaching customers how security, IoT devices, and smart home products work together to protect what they value most.

You will activate systems, educate customers on our app and features, and ensure the solution fits their unique needs.