In-Home Smart Home & Security Consultant

ADT Security Services; Tampa (FL); Hybrid; USD 90,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Tuition reimbursement

Job summary

ADT Security Services seeks a Smart Home Consultant to guide residential customers in designing and installing home security and IoT solutions. You will conduct in-home consultations, educate customers on app usage, and tailor setups to protect what matters most.

You will activate systems, support ongoing usage, and collaborate with customers to ensure the solution fits their needs, while promoting upsell opportunities and long-term protection.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and clean driving record; location-based licensing may be needed.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10+ pounds, and work indoors/outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer service

Communication

Technical aptitude

Home network basics

Adaptability

Problem solving

Education

High school diploma

Job description

ADT Security Services seeks a Smart Home Consultant to guide residential customers in designing and installing home security and IoT solutions. You will conduct in-home consultations, educate customers on app usage, and tailor setups to protect what matters most.

You will activate systems, support ongoing usage, and collaborate with customers to ensure the solution fits their needs, while promoting upsell opportunities and long-term protection.