In-Home Smart Security Consultant | Install & Educate

ADT; Richmond (VA); On-site; USD 75,000 - 135,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Disability & life insurance

Paid time off

Career growth opportunities

Flexible schedule

Job summary

ADT is seeking a Smart Home Consultant to guide residential customers in designing secure, integrated home setups. You’ll conduct in-home consultations, install devices, and educate customers on our app and features, ensuring solutions fit their goals.

The role blends hands-on installation with consultative sales, empowering customers to understand how security, IoT devices, and smart home products work together. Training and growth opportunities are available.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and clean driving record; licensing may be needed by location.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10+ pounds, and work indoors/outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer's existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer-focused communication

Technical aptitude

Home-network understanding

Consultative sales

Physical endurance

Education

High school diploma or equivalent

Job description

ADT is seeking a Smart Home Consultant to guide residential customers in designing secure, integrated home setups. You’ll conduct in-home consultations, install devices, and educate customers on our app and features, ensuring solutions fit their goals.

The role blends hands-on installation with consultative sales, empowering customers to understand how security, IoT devices, and smart home products work together. Training and growth opportunities are available.