In-Home Smart Home Consultant: Install, Educate & Upsell

ADT; Columbia (MD); Vor Ort; USD 21.000 - 27.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision coverage

401(k) with company match

Tuition reimbursement

Disability and life insurance

Paid time off

Company vehicle provided for work use

Zusammenfassung

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home security setup that protects what they value most. You will combine hands-on installation with consultative sales, teaching customers how security, IoT devices, and smart home products work together.

You’ll activate systems, educate on our app, and tailor solutions to each home. Responsibilities include in-home visits, product recommendations, and ensuring customer success with ongoing education and upsell

Qualifikationen

• High school diploma or equivalent.
• Valid driver’s license and clean driving record; additional licensing may be needed based on location.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support their safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10 or more pounds, and work indoors/outdoors in varied conditions.

Aufgaben

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Kenntnisse

Customer-focused communication

Technical aptitude

Home network interoperability

Consultative sales

Willingness to learn new tools

Physical capability (lift 10+ lbs)

Ausbildung

High school diploma or equivalent

Jobbeschreibung

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home security setup that protects what they value most. You will combine hands-on installation with consultative sales, teaching customers how security, IoT devices, and smart home products work together.

You’ll activate systems, educate on our app, and tailor solutions to each home. Responsibilities include in-home visits, product recommendations, and ensuring customer success with ongoing education and upsell