In-Home Smart Home Consultant & Installer

ADT Security Services; Lancaster (Lancaster County); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Disability insurance

Life insurance

Paid time off

Career growth opportunities

Flexible schedule

Job summary

ADT Security Services is seeking a Smart Home Consultant to guide residential customers in designing a home security setup that protects what they value most. You will combine hands-on installation with consultative sales, activate systems, educate customers on the app and features, and ensure the solution fits each home’s unique needs.

You will deliver in-home consultations, recommend tailored smart home and security solutions, install equipment, and provide ongoing support to maximize safety

Qualifications

• Must have strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer communication

Technical aptitude

Home network understanding

System design advice

Willingness to learn

Driver's license

Education

High school diploma

Job description

ADT Security Services is seeking a Smart Home Consultant to guide residential customers in designing a home security setup that protects what they value most. You will combine hands-on installation with consultative sales, activate systems, educate customers on the app and features, and ensure the solution fits each home’s unique needs.

You will deliver in-home consultations, recommend tailored smart home and security solutions, install equipment, and provide ongoing support to maximize safety