In-Home Smart Security Consultant | Flexible Schedule

ADT Security Services; Wilmington, Northern (NC, KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Disability, life insurance, and well‑b

Well-being programs

Paid time off

Flexible work schedule

Professional development

Job summary

ADT Security Services is seeking a Smart Home Consultant to guide residential customers in designing secure home setups. You will blend hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together.

You'll activate systems, educate customers on our app and features, and ensure solutions fit each home’s needs. The role requires a high school diploma, a valid driver’s license, strong customer communication, and the

Qualifications

• High school diploma or equivalent required.
• Valid driver's license and clean driving record.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems.
• Ability to understand how multiple products interact within a home network.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10+ pounds, and work indoors/outdoors in varied conditions

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection

Skills

Customer-focused communication

Technical aptitude with smart devices

Home network product interactions

Adaptability to new tools

Physical ability (lift 10+ lbs)

Education

High school diploma or equivalent

Job description

ADT Security Services is seeking a Smart Home Consultant to guide residential customers in designing secure home setups. You will blend hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together.

You'll activate systems, educate customers on our app and features, and ensure solutions fit each home’s needs. The role requires a high school diploma, a valid driver’s license, strong customer communication, and the