In-Home Smart Home Consultant — Flexible Schedule & Car

ADT; South Bend (IN); Hybride; USD 65 000 - 120 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Disability insurance

Life insurance

Well-being programs

Paid time off

Professional development opportunities

Flexible work schedule

Résumé du poste

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home security setup. You will combine hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together.

You'll activate systems, train customers on the app and features, and tailor solutions to fit each home. A high school diploma, a valid driver’s license, and strong customer communication are required.

Qualifications

• Must have strong customer-facing communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to explain how multiple products interact within a home network.
• Willingness to continuously learn about new tools and technologies.

Responsabilités

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Connaissances

Customer service

Communication skills

Technical aptitude

Smart home devices

Home networking understanding

Adaptability

Driving

Formation

High school diploma or equivalent

Description du poste

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home security setup. You will combine hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together.

You'll activate systems, train customers on the app and features, and tailor solutions to fit each home. A high school diploma, a valid driver’s license, and strong customer communication are required.