In-Home Smart Home Consultant

ADT; South Bend (IN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Company vehicle

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

401(k) with company match

Paid time off

Career growth opportunities

Flexible work schedule

Job summary

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home security and automation setup. You’ll combine hands-on installation with consultative sales, demonstrate our app, and ensure solutions fit customers’ needs.

You will deliver in-home consultations, install hardware, and educate customers on features while building lasting trust. Requirements include a high school diploma, a valid driver’s license, strong communication, and technical aptitude for smart

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and clean driving record.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10+ pounds, and work indoors/outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer service

Communication

Technical aptitude

Home networking

Sales oriented

Problem solving

Education

High school diploma or equivalent

Tools

Company vehicle

Job description

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home security and automation setup. You’ll combine hands-on installation with consultative sales, demonstrate our app, and ensure solutions fit customers’ needs.

You will deliver in-home consultations, install hardware, and educate customers on features while building lasting trust. Requirements include a high school diploma, a valid driver’s license, strong communication, and technical aptitude for smart