In-Home Smart Security Consultant & Installer

ADT Security Services; Richmond, Northern (VA, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Disability, life insurance

Job summary

ADT Security Services is seeking a Smart Home Consultant to guide residential customers in designing a home setup that protects what they value most. You’ll combine hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together.

You will activate systems and educate customers on our app and features. You will deliver in-home consultations, install and integrate devices, troubleshoot questions, and upsell compatible

Qualifications

• High school diploma or equivalent.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support safety goals.
• Continuous learner who adapts to new tools and technologies.
• Climb, lift 10+ pounds, and work indoors/outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer service

Communication skills

Technical aptitude

Home network knowledge

Adaptability

Physical capability

Education

High school diploma or equivalent

Job description

ADT Security Services is seeking a Smart Home Consultant to guide residential customers in designing a home setup that protects what they value most. You’ll combine hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together.

You will activate systems and educate customers on our app and features. You will deliver in-home consultations, install and integrate devices, troubleshoot questions, and upsell compatible