In-Home Smart Security Consultant (Flexible Schedule)

ADT; Columbia (AL); On-site; USD 65,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Short- and long-term disability, life

Paid time off

Career growth opportunities

Flexible work schedule

Job summary

ADT is seeking a Smart Home Consultant to guide residential customers in designing secure home environments. You will blend hands-on installation with consultative sales, explaining how security, IoT devices, and smart home products work together to protect what customers value most.

You will deliver in-home consultations, install devices, educate customers on the app, and tailor solutions to each home’s unique needs while driving long-term satisfaction and safety.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and clean driving record; licensing may be needed by location.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support their safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10+ pounds, and work indoors/outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments
• Recommend smart home and security solutions based on customer goals
• Install and activate security hardware, cameras, IoT devices, and smart home products
• Integrate new products with the customer’s existing setup
• Troubleshoot and resolve technical questions
• Complete customer onboarding and product education
• Build long-term customer confidence through proactive support
• Identify upsell opportunities that strengthen home protection

Skills

Customer-focused communication

Technical aptitude

Home networking basics

Upsell selling

Education

High school diploma or equivalent

Tools

Smart home ecosystems

Job description

ADT is seeking a Smart Home Consultant to guide residential customers in designing secure home environments. You will blend hands-on installation with consultative sales, explaining how security, IoT devices, and smart home products work together to protect what customers value most.

You will deliver in-home consultations, install devices, educate customers on the app, and tailor solutions to each home’s unique needs while driving long-term satisfaction and safety.