In-Home Smart Home Consultant — Security & IoT Expert

ADT Security Services; Arlington (TX); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Company vehicle

Tuition reimbursement

Disability and life insurance

Paid time off

Well-being programs

Flexible work schedule

Job summary

ADT Security Services is seeking a Smart Home Consultant to guide residential customers in designing a home security setup. You will blend hands-on installation with consultative sales, educating customers on app use and product features to fit their needs.

The role includes activating systems, educating customers, and ensuring solutions integrate with existing setups. A high school diploma and valid driver's license are required.

Qualifications

• Must have strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected tech.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to meet safety goals.
• Continuous learner who adapts to new tools and technologies.
• Must have valid driver's license and clean driving record; location-based licensing may apply.
• Ability to climb, lift 10+ pounds, and work indoors/outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.

Skills

Customer focus

Communication skills

Technical aptitude

Smart home devices

Sales ability

Education

High school diploma or equivalent

Job description

ADT Security Services is seeking a Smart Home Consultant to guide residential customers in designing a home security setup. You will blend hands-on installation with consultative sales, educating customers on app use and product features to fit their needs.

The role includes activating systems, educating customers, and ensuring solutions integrate with existing setups. A high school diploma and valid driver's license are required.