In-Home Smart Home & Security Consultant Flexible Schedule

ADT; Springfield (VA); On-site; USD 75,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Disability and life insurance

Paid time off

Career growth opportunities

Flexible work schedule

Job summary

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home security setup that blends hands‑on installation with consultative sales. You’ll activate systems, educate customers on our app and features, and ensure every solution fits their unique needs.

You will deliver in‑home consultations, recommend security solutions, and build lasting customer confidence through proactive support and ongoing education of our products.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and clean driving record.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10+ pounds, and work indoors/outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer-focused communication

Technical aptitude

Home network understanding

Adaptability

Willingness to learn

Valid driver’s license

Education

High school diploma or equivalent

Job description

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home security setup that blends hands‑on installation with consultative sales. You’ll activate systems, educate customers on our app and features, and ensure every solution fits their unique needs.

You will deliver in‑home consultations, recommend security solutions, and build lasting customer confidence through proactive support and ongoing education of our products.