In-Home Smart Home Solutions Specialist

ADT; Concord (CA); On-site; USD 70,000 - 140,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Paid time off

Job summary

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home security and smart device setup. You will blend hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together.

You will activate systems, educate customers on our app and features, and ensure each solution fits their needs. Training includes onboarding, safety, and peer-to-peer sessions with company vehicle provided.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and clean driving record required; additional licensing may be needed based on location.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support their safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10 or more pounds, and work indoors/outdoors in varied conditions

Responsibilities

• Deliver in-home consultations and assessments
• Recommend smart home and security solutions based on customer goals
• Install and activate security hardware, cameras, IoT devices, and smart home products
• Integrate new products with the customer’s existing setup
• Troubleshoot and resolve technical questions
• Complete customer onboarding and product education
• Build long-term customer confidence through proactive support
• Identify upsell opportunities that strengthen home protection

Skills

Customer service

Sales

Technical aptitude

Strong communication

Valid driver's license

Education

High school diploma or equivalent

Job description

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home security and smart device setup. You will blend hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together.

You will activate systems, educate customers on our app and features, and ensure each solution fits their needs. Training includes onboarding, safety, and peer-to-peer sessions with company vehicle provided.