In-Home Smart Home Consultant

ADT; San Antonio (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Disability, life insurance, and well‑b

Paid time off

Career growth opportunities

Flexible work schedule

Job summary

ADT in the United States is seeking a Smart Home Consultant to guide residential customers in designing a home security and IoT setup. You’ll combine hands-on installation with consultative sales to help customers understand how devices work together.

You will activate systems, educate customers on our app, and ensure solutions fit their needs while building long-term confidence through proactive support and potential upsell opportunities.

Qualifications

• High school diploma or equivalent.
• Strong customer‑focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support their safety goals.
• Continuous learner who adapts to new tools and technologies.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long‑term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer service

Communication skills

Technical aptitude

Sales mindset

Education

High school diploma

Job description

ADT in the United States is seeking a Smart Home Consultant to guide residential customers in designing a home security and IoT setup. You’ll combine hands-on installation with consultative sales to help customers understand how devices work together.

You will activate systems, educate customers on our app, and ensure solutions fit their needs while building long-term confidence through proactive support and potential upsell opportunities.