In-Home Smart Home & Security Consultant

ADT Security Services; Norwood (MA); Hybrid; USD 100,000 - 110,000; Full time

Benefits offered by this job

Company vehicle

Medical insurance

401(k) with company match

Tuition reimbursement

Paid time off

Job summary

ADT Security Services is seeking a Smart Home Consultant to guide residential customers in designing and installing home security and smart devices. You will perform in-home assessments, explain how IoT products work together, and tailor setups to each customer’s safety goals.

You’ll activate systems, educate customers on the app, and provide ongoing support to ensure seamless integration with existing devices and networks.

Qualifications

• High school diploma or equivalent.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.

Responsibilities

• Deliver in-home consultations and assessments
• Recommend smart home and security solutions based on customer goals
• Install and activate security hardware, cameras, IoT devices, and smart home products
• Integrate new products with the customer’s existing setup
• Troubleshoot and resolve technical questions
• Complete customer onboarding and product education
• Build long-term customer confidence through proactive support
• Identify upsell opportunities that strengthen home protection

Skills

Customer service

Communication

Technical aptitude

Driver's license

Smart home tech

Education

High school diploma

Tools

Smart home devices

IoT platforms

Job description

ADT Security Services is seeking a Smart Home Consultant to guide residential customers in designing and installing home security and smart devices. You will perform in-home assessments, explain how IoT products work together, and tailor setups to each customer’s safety goals.

You’ll activate systems, educate customers on the app, and provide ongoing support to ensure seamless integration with existing devices and networks.