In-Home Smart Home Solutions Consultant

ADT; Los Angeles (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Tuition reimbursement

Disability, life insurance, and well‑n

Paid time off

Company vehicle provided for work use

Job summary

ADT is seeking a Smart Home Consultant in Los Angeles. You will guide residential customers in designing a home security setup that protects what they value most, combining hands‑on installation with consultative sales.

You will activate systems, educate customers on our app and features, and ensure the solution fits their needs. Responsibilities include delivering in‑home consultations, recommending solutions, installing devices, and educating customers while driving long-term confidence and

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and clean driving record; additional licensing may be needed by location.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10+ pounds, indoor/outdoor work in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer‑focused communication

Technical aptitude

Home network understanding

Consultative sales

Upsell opportunities

Education

High school diploma or equivalent

Job description

ADT is seeking a Smart Home Consultant in Los Angeles. You will guide residential customers in designing a home security setup that protects what they value most, combining hands‑on installation with consultative sales.

You will activate systems, educate customers on our app and features, and ensure the solution fits their needs. Responsibilities include delivering in‑home consultations, recommending solutions, installing devices, and educating customers while driving long-term confidence and