In-Home Smart Home Solutions Advisor

ADT; Lafayette (LA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Tuition reimbursement

Short- and long-term disability, life

Paid time off

Company vehicle during training

Job summary

ADT seeks a Smart Home Consultant to guide residential customers in designing a secure home setup. You’ll combine hands-on installation with consultative sales, educating customers on app usage and product features while ensuring solutions fit their needs.

You’ll deliver in-home assessments, install security hardware and IoT devices, and help customers understand how devices work together to protect what matters most. Training and vehicle provided.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and clean driving record required; additional licensing may be needed based on location.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support their safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10 or more pounds, and work indoors/outdoors in varied conditions

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection

Skills

Customer communication

Technical aptitude

Driver's license

Learner mindset

Education

High school diploma or equivalent

Job description

ADT seeks a Smart Home Consultant to guide residential customers in designing a secure home setup. You’ll combine hands-on installation with consultative sales, educating customers on app usage and product features while ensuring solutions fit their needs.

You’ll deliver in-home assessments, install security hardware and IoT devices, and help customers understand how devices work together to protect what matters most. Training and vehicle provided.