In-Home Smart Home & Security Consultant (Flexible Schedule)

ADT Security Services; Reno, Northern (NV, KY); Hybrid; USD 82,656,000 - 144,648,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Disability and life insurance

Paid time off

Career development opportunities

Flexible work schedule

Job summary

ADT Security Services is seeking a Smart Home Consultant to guide residential customers in designing a home security and smart device setup. You will perform hands-on installation, educate customers on the ADT app and features, and tailor solutions to each home’s needs.

You’ll activate systems, ensure compatibility of cameras and IoT devices, and provide ongoing support to build lasting customer confidence and up-sell opportunities.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and clean driving record.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10+ pounds, and work indoors/outdoors.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer service

Communication

Technical aptitude

Home network

Education

High school diploma or equivalent

Tools

Smart devices

Home security systems

Job description

ADT Security Services is seeking a Smart Home Consultant to guide residential customers in designing a home security and smart device setup. You will perform hands-on installation, educate customers on the ADT app and features, and tailor solutions to each home’s needs.

You’ll activate systems, ensure compatibility of cameras and IoT devices, and provide ongoing support to build lasting customer confidence and up-sell opportunities.