In-Home Smart Home Consultant

ADT Security Services; Cincinnati, Northern (OH, KY); Hybrid; USD 36,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Disability & life insurance

Paid time off

Career growth opportunities

Flexible work schedule

Job summary

ADT Security Services is seeking a Smart Home Consultant to guide residential customers in designing a home security and smart device setup. You will perform hands-on installation and consultative sales, helping customers understand how security, IoT devices, and smart home products work together to meet their safety goals.

You will activate systems, educate customers on our app and features, and ensure every solution fits their unique needs.

Qualifications

• High school diploma or equivalent; required for eligibility.
• Valid driver’s license and clean driving record; location-based licensing may apply.
• Strong customer‑focused communication skills for in-home consultations.
• Technical aptitude with smart device ecosystems and connected technologies.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long‑term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer-focused communication

Technical aptitude with smart devices

Understanding home network interplays

Education

High school diploma or equivalent

Job description

ADT Security Services is seeking a Smart Home Consultant to guide residential customers in designing a home security and smart device setup. You will perform hands-on installation and consultative sales, helping customers understand how security, IoT devices, and smart home products work together to meet their safety goals.

You will activate systems, educate customers on our app and features, and ensure every solution fits their unique needs.