In-Home Smart Home & Security Consultant

ADT; Tampa (FL); Presencial; USD 85.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

401(k) with company match

Tuition reimbursement

Disability insurance

Life insurance

Paid time off

Descripción de la vacante

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home setup that protects what they value most. You will combine hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together.

You’ll activate systems, educate customers on our app and features, and ensure every solution fits their unique needs. You will deliver in-home consultations, recommend solutions, install devices,

Formación

• High school diploma or equivalent.
• Valid driver’s license and clean driving record required; additional licensing may be needed based on location.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support their safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10 or more pounds, and work indoors/outdoors in varied conditions

Responsabilidades

• Deliver in-home consultations and assessments
• Recommend smart home and security solutions based on customer goals
• Install and activate security hardware, cameras, IoT devices, and smart home products
• Integrate new products with the customer’s existing setup
• Troubleshoot and resolve technical questions
• Complete customer onboarding and product education
• Build long‑term customer confidence through proactive support
• Identify upsell opportunities that strengthen home protection

Conocimientos

Customer service

Technical aptitude

Smart home systems

Communication

Problem solving

Adaptability

Teamwork

Educación

High school diploma or equivalent

Descripción del empleo

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home setup that protects what they value most. You will combine hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together.

You’ll activate systems, educate customers on our app and features, and ensure every solution fits their unique needs. You will deliver in-home consultations, recommend solutions, install devices,