In-Home Smart Home & Security Consultant

ADT; Norwood (MA); On-site; USD 40,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Tuition reimbursement

Short- and long-term disability, life,

Paid time off

Job summary

ADT is seeking a Smart Home Consultant to guide residential customers in designing a secure home setup. You will combine hands-on installation with consultative sales, educating customers on our app and features to ensure solutions fit their needs.

You will deliver in-home consultations, install devices, and help customers understand how security and IoT products work together. This role includes upsell opportunities and ongoing support.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license and clean driving record; location-based licensing may apply.
• Strong customer-focused communication skills.
• Technical aptitude with smart devices and IoT ecosystems.
• Ability to understand how multiple products interact within a home network.
• Advise customers on optimal system design and setup for safety goals.
• Continuous learner; adaptable to new tools and technologies.
• Ability to climb, lift 10+ pounds, and work indoors/outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long‑term customer confidence through proactive support.
• Identify upsell opportunities to strengthen home protection.

Skills

Customer‑focused communication

Technical aptitude

In-home consultations

Product knowledge

Education

High school diploma

Job description

ADT is seeking a Smart Home Consultant to guide residential customers in designing a secure home setup. You will combine hands-on installation with consultative sales, educating customers on our app and features to ensure solutions fit their needs.

You will deliver in-home consultations, install devices, and help customers understand how security and IoT products work together. This role includes upsell opportunities and ongoing support.