In-Home Smart Home & Security Consultant

ADT; Lancaster (Lancaster County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Tuition reimbursement

Company vehicle

Disability insurance

Life insurance

Paid time off

Career growth

Flexible schedule

Job summary

ADT is seeking a Field Operations professional to deliver in-home consultations and assessments, recommend smart home and security solutions, and install/activate hardware and devices. You will integrate new products with customers’ existing setups and troubleshoot questions, ensuring smooth onboarding and knowledge transfer.

As a frontline face of ADT, you’ll build lasting trust, provide proactive support, and identify opportunities to strengthen home protection with upsells, while meeting

Qualifications

• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support their safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10 or more pounds, and work indoors/outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer focus

Tech aptitude

Home network knowledge

System design advice

Continuous learner

Physical ability

Education

High school diploma or equivalent

Job description

ADT is seeking a Field Operations professional to deliver in-home consultations and assessments, recommend smart home and security solutions, and install/activate hardware and devices. You will integrate new products with customers’ existing setups and troubleshoot questions, ensuring smooth onboarding and knowledge transfer.

As a frontline face of ADT, you’ll build lasting trust, provide proactive support, and identify opportunities to strengthen home protection with upsells, while meeting