In-Home Smart Home Consultant & Security Expert

ADT; Cincinnati (OH); On-site; USD 35,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Disability & life insurance

Paid time off

Career growth opportunities

Flexible work schedule

Diversity & inclusion programs

Job summary

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home setup that protects what they value most. You will combine hands-on installation with consultative sales, educating customers on our app and features, and ensuring every solution fits their unique needs.

You will deliver in-home consultations, recommend security and IoT solutions, install devices, integrate products, and provide ongoing support to build trust and upsell opportunities.

Qualifications

• High school diploma or equivalent required.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support safety goals.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.

Skills

Customer service

Communication

Technical aptitude

Smart home devices

Driver's license

Education

High school diploma or equivalent

Job description

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home setup that protects what they value most. You will combine hands-on installation with consultative sales, educating customers on our app and features, and ensuring every solution fits their unique needs.

You will deliver in-home consultations, recommend security and IoT solutions, install devices, integrate products, and provide ongoing support to build trust and upsell opportunities.