In-Home Smart Home & Security Consultant

ADT; Minneapolis (MN); On-site; USD 35,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Paid time off

Career growth opportunities

Flexible work schedule

Job summary

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home setup that protects what they value most. You’ll combine hands-on installation with consultative sales, helping customers understand security, IoT devices, and smart home products working together.

You will activate systems and educate customers on our app and features. You will deliver in-home consultations, install and activate devices, and ensure solutions fit each home’s unique needs while building

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license and clean driving record required; additional licensing may be needed based on location.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support their safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10 or more pounds, and work indoors/outdoors in varied conditions

Responsibilities

• Deliver in-home consultations and assessments
• Recommend smart home and security solutions based on customer goals
• Install and activate security hardware, cameras, IoT devices, and smart home products
• Integrate new products with the customer’s existing setup
• Troubleshoot and resolve technical questions
• Complete customer onboarding and product education
• Build long-term customer confidence through proactive support
• Identify upsell opportunities that strengthen home protection

Skills

Customer service

Communication

Technical aptitude

Smart home

Consultative sales

Driver’s license

Problem solving

Education

High school diploma or equivalent

Job description

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home setup that protects what they value most. You’ll combine hands-on installation with consultative sales, helping customers understand security, IoT devices, and smart home products working together.

You will activate systems and educate customers on our app and features. You will deliver in-home consultations, install and activate devices, and ensure solutions fit each home’s unique needs while building