In-Home Smart Home Consultant | Hands-On Design & Install

ADT; Wilmington (NC); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Tuition Reimbursement

Company Vehicle

Disability Insurance

Life Insurance

Paid Time Off

Job summary

ADT is hiring a Smart Home Consultant to guide residential customers in designing a home setup that protects what they value most. You will blend hands-on installation with consultative sales, helping customers understand security, IoT devices, and smart home products working together.

You’ll activate systems and educate customers on our app and features to fit unique needs. The role involves installing hardware, integrating products with existing setups, and providing proactive support to build

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license and clean driving record.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems.

Responsibilities

• Deliver in-home consultations and assessments
• Recommend smart home and security solutions based on customer goals
• Install and activate security hardware, cameras, IoT devices, and smart home products
• Integrate new products with the customer’s existing setup
• Troubleshoot and resolve technical questions
• Complete customer onboarding and product education
• Build long-term customer confidence through proactive support
• Identify upsell opportunities that strengthen home protection

Skills

Customer-focused communication

Technical aptitude with smart devices

Home network integration understanding

Consultative sales

Education

High school diploma or equivalent

Job description

ADT is hiring a Smart Home Consultant to guide residential customers in designing a home setup that protects what they value most. You will blend hands-on installation with consultative sales, helping customers understand security, IoT devices, and smart home products working together.

You’ll activate systems and educate customers on our app and features to fit unique needs. The role involves installing hardware, integrating products with existing setups, and providing proactive support to build