In-Home Design & Sales Consultant

West Elm; Chicago (IL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations

Health insurance

Job summary

West Elm in Chicago is seeking a Design Studio Specialist to inspire customers to express themselves at home. You will guide clients through one-on-one consultations in-store and in-home, creating tailored design plans and driving store sales with expert product knowledge.

You will promote ongoing engagement, wrap up sales at the cash wrap, and support customers with services like gift registry, catalog orders, and special orders, while delivering world-class service.

Qualifications

• Strong communication, clienteling and customer follow-up skills.
• Ability to complete and coordinate complex large orders within a variety of sales channels.
• Experience in working with the elements of design preferred.
• Proven ability to prioritize and handle multiple tasks simultaneously.
• 1-2 years of customer service and retail sales experience.

Responsibilities

• Utilize design expertise to assist clients in one on one consultations in the store and in-home regarding the design of their living spaces to drive store sales
• Perform productive in-home consultations including the ability to accurately measure and assess the client’s living space
• Create and present design plans based on client’s needs, style, preferences and living space
• Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals
• Utilizing exemplary World class service standards assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
• Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment

Skills

Communication skills

Clienteling

Sales order management

Multitasking

Retail experience

Job description

West Elm in Chicago is seeking a Design Studio Specialist to inspire customers to express themselves at home. You will guide clients through one-on-one consultations in-store and in-home, creating tailored design plans and driving store sales with expert product knowledge.

You will promote ongoing engagement, wrap up sales at the cash wrap, and support customers with services like gift registry, catalog orders, and special orders, while delivering world-class service.