In-Home Design Sales Specialist

West Elm; Emeryville (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Employee discount on all Williams-Sonb

401(k) plan

Wellness program

Paid vacations and holidays (full-time

Health, dental, and vision insurance

Job summary

West Elm seeks a Design Studio Specialist to inspire customers and close sales, delivering in-store and in-home consultations. You will promote ongoing engagement with the brand, building design plans that fit clients’ spaces, styles, and needs.

Responsibilities include presenting design plans, knowledge of current promotions, and delivering World-class service with attention to detail across sales channels. This is a full-time on-site role based in the Emeryville/San Francisco area.

Qualifications

• Strong communication, clienteling and customer follow-up skills.
• Ability to complete and coordinate complex large orders within a variety of sales channels.
• Experience in working with the elements of design preferred.
• Proven ability to prioritize and handle multiple tasks simultaneously.
• 1-2 years of customer service and retail sales experience, (specialty retail preferred, but not required)

Responsibilities

• Utilize design expertise to assist clients in one on one consultations in the store and in-home regarding the design of their living spaces to drive store sales
• Perform productive in-home consultations including the ability to accurately measure and assess the client's living space
• Create and present design plans based on client's needs, style, preferences and living space
• Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals
• Utilizing exemplary World class service standards assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
• Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment

Skills

Customer service

Retail sales

Communication

Clienteling

Job description

West Elm seeks a Design Studio Specialist to inspire customers and close sales, delivering in-store and in-home consultations. You will promote ongoing engagement with the brand, building design plans that fit clients’ spaces, styles, and needs.

Responsibilities include presenting design plans, knowledge of current promotions, and delivering World-class service with attention to detail across sales channels. This is a full-time on-site role based in the Emeryville/San Francisco area.