Design Studio Specialist: In-Home & In-Store Designer

West Elm; Indianapolis (IN); On-site; USD 36,000 - 60,000; Full time

Job summary

West Elm in Indianapolis is seeking a Design Studio Specialist who inspires customers to express themselves in their home and helps close sales at the cash wrap.

You will provide one-on-one design consultations in-store and in-home, create design plans, and promote ongoing engagement with our Brand. The role emphasizes design expertise, high service standards, and driving store sales while delivering exceptional customer experiences.

Qualifications

• Strong communication, clienteling and customer follow-up skills.
• Ability to complete and coordinate complex large orders within a variety of sales channels.
• Experience in working with the elements of design preferred.
• Proven ability to prioritise and handle multiple tasks simultaneously.

Responsibilities

• Utilize design expertise to assist clients in one on one consultations in the store and in-home regarding the design of their living spaces to drive store sales
• Perform productive in-home consultations including the ability to accurately measure and assess the client's living space
• Create and present design plans based on client's needs, style, preferences and living space
• Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals
• Utilizing exemplary World class service standards assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
• Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment

Skills

Strong communication

Clienteling

Sales coordination

Design knowledge

Job description

West Elm in Indianapolis is seeking a Design Studio Specialist who inspires customers to express themselves in their home and helps close sales at the cash wrap.

You will provide one-on-one design consultations in-store and in-home, create design plans, and promote ongoing engagement with our Brand. The role emphasizes design expertise, high service standards, and driving store sales while delivering exceptional customer experiences.