In-Home Appliance Field Technician

LG Electronics North America; Bloomington (IN); On-site; USD 33,062 - 38,572; Full time

Benefits offered by this job

No-cost health premiums for you and/or

401(k) matching

Generous PTO

Performance incentives

Mental health resources

Parental leave

Group life & disability insurance

Job summary

LG Electronics North America is seeking a Field Service Technician (DMST) to service LG appliances in customers' homes. You will travel to customer sites in the Louisville, KY area, perform repairs, and ensure high-quality workmanship.

The role emphasizes safety, accurate documentation, and meeting metrics such as customer satisfaction and first-time fix. The position offers full-time employment with comprehensive benefits.

Qualifications

• Minimum 1 year experience in a technical role (Field Service preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools and diagnostic test equipment.
• Ability to obtain appropriate EPA certification.
• Meet physical requirements generally associated with field service repair, such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG equipment.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess extent, document findings, and decide on repair or replacement of parts.
• Immediately and accurately process paperwork and perform data entry upon job completion.
• Pre‑screen next‑day service calls, obtaining necessary information to help diagnose problems prior to arrival at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Technical repair

Electronics & appliances

Troubleshooting

Diagnostic tools

Driver's license

Tools

Electronic test equipment

Multimeter

OEM service tools

Job description

LG Electronics North America is seeking a Field Service Technician (DMST) to service LG appliances in customers' homes. You will travel to customer sites in the Louisville, KY area, perform repairs, and ensure high-quality workmanship.

The role emphasizes safety, accurate documentation, and meeting metrics such as customer satisfaction and first-time fix. The position offers full-time employment with comprehensive benefits.