Home Appliance Field Service Technician

LG Electronics USA; Indianapolis (IN); On-site; USD 33,062 - 38,572; Full time

Benefits offered by this job

No-cost premiums

401(k) matching

Paid time off

Mental health resources

Job summary

LG Electronics USA is seeking a Field Service Technician (DMST) to join our Customer Service team in the Louisville, KY metro area. You will travel to customer sites to diagnose and repair LG appliances, TVs and A/C units, while ensuring top product performance and high customer satisfaction.

The role requires hands-on troubleshooting, use of diagnostic tools, and accurate documentation of service activities.

Qualifications

• Minimum 1 year experience in a technical role (Field Service preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools and diagnostic test equipment.
• Ability to properly troubleshoot, diagnose, repair and document product/system issues.
• Valid driver’s license in good standing.
• Ability to obtain appropriate EPA certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers’ locations to perform maintenance and repair of LG equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre‑screen next day service calls by obtaining necessary information to help diagnose a problem prior to arriving at the customer’s home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Troubleshooting

Repair experience

EPA certification

Driver's license

Tools

Diagnostic tools

Hand tools

Job description

LG Electronics USA is seeking a Field Service Technician (DMST) to join our Customer Service team in the Louisville, KY metro area. You will travel to customer sites to diagnose and repair LG appliances, TVs and A/C units, while ensuring top product performance and high customer satisfaction.

The role requires hands-on troubleshooting, use of diagnostic tools, and accurate documentation of service activities.