Field Service Technician: Appliances Repair Pro

LG Electronics North America; Kentucky; On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

No-cost medical, dental, vision and Rx

401(k) with company matching

Paid time off

Short-term incentives

Mental health resources

Parental leave

Life and disability insurance

Job summary

LG Electronics North America in Lexington, KY is seeking a Field Service Technician (DMST) to service LG appliances, TVs, and HVAC units in the Lexington metro area. You will diagnose, repair, and maintain equipment at customer homes, traveling offsite as needed and representing LG with professionalism.

The role requires 1 year in a technical role, experience with appliance repair, tools and diagnostic equipment, and valid driver's license. EPA certification is required or obtainable.

Qualifications

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Driver’s license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Technical experience

Appliance repair

Diagnostics tools

Troubleshooting

Education

EPA Certification

Tools

Diagnostic tools

Hand tools

Job description

LG Electronics North America in Lexington, KY is seeking a Field Service Technician (DMST) to service LG appliances, TVs, and HVAC units in the Lexington metro area. You will diagnose, repair, and maintain equipment at customer homes, traveling offsite as needed and representing LG with professionalism.

The role requires 1 year in a technical role, experience with appliance repair, tools and diagnostic equipment, and valid driver's license. EPA certification is required or obtainable.