In-Branch Client Experience Specialist

PNC; Bethlehem (Northampton County); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision options

401(k) with match

Job summary

PNC is hiring a Client Experience Associate at our Plaza on 8th Street branch in Bethlehem, PA. You will engage customers, educate them on financial options, and refer opportunities to branch staff, supporting daily teller operations and a strong service culture.

The role emphasizes delivering personalized customer experiences, leveraging technology, and contributing to sales through relationship-building and referrals. No degree required; related experience considered.

Qualifications

• No university degree required or preferred.
• Related experience may be considered in lieu of a degree.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Identifies opportunities through conversations with customers and refers to branch staff.
• Performs lobby engagement to position PNC products and educate customers on digital tools.
• Applies product and procedural knowledge to solve customer problems and ensures branch operations run smoothly.
• Supports proactive sales conversations through a defined sales process to elevate client loyalty.

Skills

Customer Service

Proactive Sales

Client Loyalty

Customer Experience

Accountability

Leveraging Technology

Education

No Degree

Job description

PNC is hiring a Client Experience Associate at our Plaza on 8th Street branch in Bethlehem, PA. You will engage customers, educate them on financial options, and refer opportunities to branch staff, supporting daily teller operations and a strong service culture.

The role emphasizes delivering personalized customer experiences, leveraging technology, and contributing to sales through relationship-building and referrals. No degree required; related experience considered.