Customer Experience Banker

PNC Financial Services Group, Inc.; Bethlehem (Northampton County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

PNC's Plaza on 8th Street branch in Bethlehem, PA is seeking a Client Experience Associate to deliver outstanding customer service and grow branch loyalty. You will engage with customers, educate on digital tools, and uncover banking opportunities during daily interactions.

This in-office role emphasizes collaboration, adherence to policies, and a supportive team culture; PNC does not sponsor visas and encourages candidates to align with our customer-focused values.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties.
• Typically <1 year of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing.
• Educates customers on alternatives and refers opportunities to branch staff.
• Supports proactive sales conversations through a defined sales process.
• Ensures branch operations are completed efficiently and accurately.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales Competencies

Accuracy and Attention to Detail

Banking Products

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Job description

PNC's Plaza on 8th Street branch in Bethlehem, PA is seeking a Client Experience Associate to deliver outstanding customer service and grow branch loyalty. You will engage with customers, educate on digital tools, and uncover banking opportunities during daily interactions.

This in-office role emphasizes collaboration, adherence to policies, and a supportive team culture; PNC does not sponsor visas and encourages candidates to align with our customer-focused values.