Banking Client Experience Specialist - Loyalty & Growth

Fairygodboss; Bethel Park (Allegheny County); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental and vision options

Life insurance

Short and long-term disability

401(k) with PNC match

Pension and stock purchase plans

Job summary

PNC in Bethel Park, PA is hiring a Client Experience Associate for their Retail Banking team. This in-office role supports multiple branches in the region, focusing on delivering a superior customer experience and educating clients on financial options.

You will engage customers in the lobby, identify opportunities, and refer to branch staff as needed. The position emphasizes strong customer service, product knowledge, and adherence to policies while maintaining efficient branch operations.

Qualifications

• Successful candidates must demonstrate knowledge, skills, and abilities for a role.
• No Degree required; education level may include related experience.

Responsibilities

• Delivers a unique customer experience, educates customers on options and expands wallet share.
• Identifies opportunities through conversations with customers and refers to branch staff.
• Performs lobby engagement activities and positions PNC products to meet needs.
• Applies product and procedural knowledge to solve customer problems.
• Maintains efficient and accurate branch operations and transactions.
• Supports proactive sales through a defined service-to-sales process.

Skills

Customer Focused

Banking Knowledge

Branch Banking

Customer Experience (CX)

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC in Bethel Park, PA is hiring a Client Experience Associate for their Retail Banking team. This in-office role supports multiple branches in the region, focusing on delivering a superior customer experience and educating clients on financial options.

You will engage customers in the lobby, identify opportunities, and refer to branch staff as needed. The position emphasizes strong customer service, product knowledge, and adherence to policies while maintaining efficient branch operations.