Client Experience Specialist — Banking & Loyalty

PNC; Mount Ephraim (NJ); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Health Savings Account

401(k) with PNC match

Educational assistance

Paid time off

Job summary

PNC is seeking a Client Experience Associate based in Mt. Ephraim to support multiple local branches. The role centers on delivering a personalized customer experience, identifying banking opportunities, and guiding customers through products and services. You will work in-office within a team to sustain client loyalty and regional coverage.

The position emphasizes in-person engagement, use of digital tools, and adherence to policies while driving customer satisfaction across branches.

Qualifications

• Roles at this level typically do not require a university / college degree.
• May require related experience or product knowledge to accomplish primary duties.
• Military service may be considered in lieu of a degree.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Educates customers on alternatives and identifies banking opportunities to refer.
• Performs lobby engagement to position PNC products and use technology.
• Applies product and procedural knowledge to solve customer problems.
• Supports proactive sales conversations through a defined sales process.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate based in Mt. Ephraim to support multiple local branches. The role centers on delivering a personalized customer experience, identifying banking opportunities, and guiding customers through products and services. You will work in-office within a team to sustain client loyalty and regional coverage.

The position emphasizes in-person engagement, use of digital tools, and adherence to policies while driving customer satisfaction across branches.