In-Branch Banking Experience Specialist — Customer Loyalty

PNC; Georgia; On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

Life insurance

Disability protection

401(k) with PNC match

Pension and stock purchase plans

Paid holidays

Vacation days

Job summary

PNC Financial Services Group, Inc. in Suwanee, GA is seeking a Client Experience Associate to deliver exceptional customer service at the Peachtree Industrial branch. You will educate customers, identify opportunities, and refer to branch staff to grow share of wallet.

You’ll participate in lobby engagement and use technology to simplify transactions while adhering to policies and procedures. This in-office role supports a balanced, inclusive workplace culture.

Qualifications

• Successful candidates must demonstrate knowledge, skills, and abilities for the role.
• Experience in retail banking or customer-facing roles preferred.
• Ability to learn and apply branch policies and procedures.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Process a variety of customer interactions and educate on options.
• Identify banking opportunities and refer to appropriate staff.
• Engage customers through lobby activities to promote PNC products.
• Support sales through service-to-sales flow and outbound interactions.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC Financial Services Group, Inc. in Suwanee, GA is seeking a Client Experience Associate to deliver exceptional customer service at the Peachtree Industrial branch. You will educate customers, identify opportunities, and refer to branch staff to grow share of wallet.

You’ll participate in lobby engagement and use technology to simplify transactions while adhering to policies and procedures. This in-office role supports a balanced, inclusive workplace culture.