Customer Experience & Banking Advisor

PNC Financial Services Group, Inc.; Peachtree Corners (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical and dental coverage

Life insurance

Short & long-term disability

401(k) with PNC match

Paid holidays and vacation

Wellness program

Job summary

PNC Financial Services Group, Inc. in Peachtree Corners, GA seeks a Client Experience Associate to deliver a differentiated customer experience. You will educate customers on available banking options, identify opportunities during conversations, and refer to branch staff as needed.

The role involves lobby engagement and supporting sales in a busy branch environment. The position emphasizes customer loyalty, responsible risk management, and a strong knowledge of PNC products to meet customer

Qualifications

• Typically <1 year of related experience.
• No university/college degree required (as stated in job listing).

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Educates customers on options and leverages technology to assist transactions.
• Identifies banking opportunities and makes referrals to branch staff.
• Supports proactive sales through a defined service-to-sales process and lobby engagement.
• Ensures accurate and efficient branch operations and customer problem resolution.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Peachtree Corners, GA seeks a Client Experience Associate to deliver a differentiated customer experience. You will educate customers on available banking options, identify opportunities during conversations, and refer to branch staff as needed.

The role involves lobby engagement and supporting sales in a busy branch environment. The position emphasizes customer loyalty, responsible risk management, and a strong knowledge of PNC products to meet customer