Client Experience Specialist: Elevate Banking Loyalty

PNC Financial Services Group, Inc.; Roswell (GA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical and prescription drug coverage

Dental and vision options

401(k) with PNC match

Job summary

PNC is seeking a Client Experience Associate in Roswell, GA, to deliver a distinctive customer experience and enhance financial wellbeing. You will work in-office at the Holcomb Bridge Rd branch, educating customers and identifying opportunities to refer to branch staff.

Role emphasizes customer service, lobby engagement, and adherence to policies while supporting sales and loyalty initiatives in a dynamic retail banking environment.

Qualifications

• Experience in customer service or retail banking preferred.
• Strong communication and problem-solving skills.
• Ability to identify banking opportunities and refer to branch staff.

Responsibilities

• Delivers a customer experience aimed at financial wellbeing and loyalty.
• Educates customers on alternatives and leverages technology.
• Identifies opportunities and makes referrals to branch staff.
• Performs lobby engagement to position PNC products.
• Ensures accurate branch operations and cash handling.
• Supports proactive sales through a defined process.
• Maintains compliance with policies and risk framework.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Roswell, GA, to deliver a distinctive customer experience and enhance financial wellbeing. You will work in-office at the Holcomb Bridge Rd branch, educating customers and identifying opportunities to refer to branch staff.

Role emphasizes customer service, lobby engagement, and adherence to policies while supporting sales and loyalty initiatives in a dynamic retail banking environment.